Delivery & Returns
Delivery Services
SME Afromarkt provides reliable Standard and Express delivery services across Germany, making it easy to enjoy authentic African groceries wherever you are.
Delivery Options & Pricing
Standard Delivery
Starting from €6.99
Express Delivery
Starting from €9.99
Delivery costs are calculated based on the total weight and destination of your order.
Order Processing & Dispatch
Orders placed before 12:00 PM (Monday to Thursday) are prepared and dispatched the same day where possible.
Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next working day.
Estimated Delivery Times
Standard Delivery
2–5 working days after dispatch
Express Delivery
1–2 working days after dispatch
Local Collection (By Prior Arrangement)
SME Afromarkt operates primarily online. However, customers in selected areas may request a collection option where available.
To arrange a collection:
Contact us in advance through our official communication channels
Collection requests are subject to availability
Confirmation must be received before arrival for pick-up
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Order Processing & Dispatch
4. Delivery to Your Address
Refunds & Returns Policy
At SME Afromarkt, we are committed to providing a smooth, reliable, and satisfying shopping experience for every customer.
If your order arrives incomplete, damaged, or in an unsatisfactory condition, please contact us promptly so we can review the issue and provide a suitable resolution. Refunds or store credits are only applicable to products that are damaged, defective, or missing at the time of delivery.
Reporting Time Limits
To help us resolve issues quickly and efficiently, all concerns must be reported within the following timeframes:
Non-perishable items: within 3 days of delivery
Perishable items: within 24 hours of delivery
Unfortunately, reports submitted outside these periods may not qualify for refunds or replacements.
Refund Processing
We may request clear photographs of the affected product(s) to support your claim
Approved refunds may be issued as:
A reversal to your original payment method, or
Store credit for future purchases
Refunds apply only to the affected item(s), not the entire order unless otherwise determined
Returns Policy
Customers are responsible for all return shipping costs
Original delivery charges and return shipping fees are non-refundable
Returned products must be approved before shipment
Product Appearance Disclaimer
Please note that product packaging, branding, or appearance may occasionally differ slightly from the images displayed on our website due to supplier updates or regional variations.
If you require clarification about a product before purchasing, we encourage you to contact us prior to placing your order.
FAQs
Orders are usually processed within 1–2 business days. Standard delivery typically takes 2–5 business days across Germany, depending on your location and courier service selected.
Yes. SME Afromarkt delivers to customers across Germany through trusted courier partners.
Due to the nature of food products, returns are generally not accepted unless items arrive damaged, defective, or incorrect. Please contact us promptly if there is an issue with your order.
Please contact us within the required reporting period and include clear photos of the affected item(s) where possible. Our team will review the issue and work to resolve it quickly.
Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.
In selected areas, local collection may be available by prior arrangement. Please contact us before placing your order to confirm availability.
Yes. We carefully source authentic African food products and ingredients from trusted suppliers to ensure quality, freshness, and authenticity.
